| Responsibility: | Repository Management- Inwarding & acknowledgement of dockets, sanction files, subsequent disbursements & PDDs
- Document management of sanction files and dockets – archival and retrieval
- Archival and Acknowledgement of emplacement files, FD application form and accounting records to vendor.
- Insertion of subsequent disbursement, Post disbursement document and swap SPDC
- Service Request management: requests for list of documents, scan/copy of title documents, retrieval of title documents for closed cases and so on.
- Timely closure of service requests.
- Ensure First time right service request closure to branches.
- Quality closure of SR remarks
- Timely dispatch of documents to branch
- Ensure delivery of documents to correct location.
- Vendor management : Liaising with vendor, reconciliation and processing of vendor bills, timely archival and retrieval of files, dockets and other non-critical documents
- MIS preparation
Repayment Mode Management - Health check & Repayment Mode updation:
- Timely & accurately completion of health check activity of all repayment modes.
- Timely & Accurately updation of repayment modes in system
- Timely dispatch NACH mandates for registration.
- Inventory Management : Archival, retrieval and vaulting of repayment modes
- Updation of clearance/bounce status:
- Timely updation of clearance/bounce status in customer’s loan account
- Accurate updation of clearance/bounce status in customer’s loan account
- EMI banking of repayment modes:
- Timely banking of repayment modes
- Accurate banking of repayment modes
- Service Request Management: Comprises of Swapping requests, retrieval of bounce memos, discrepant repayment mode, representation requests and so on.
- Timely closure of service requests
- Ensure First time right service request closure to branches
- Quality closure of SR remarks.
- MIS preparation : Publication of MIS w.r.t banked cases, clearance/bounce receipt status and so on to all stakeholders
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