| Position title : |
Manager-Centralized Processing Center-Repayment Mode Management |
| Function : |
Centralized Processing Center |
| Grade : |
Junior Manager/Assistant Manager-I |
| Location : |
Noida |
| Qualification: |
Graduate / MBA |
| Experience: |
1-3 years of experience in mortgage industry( Bank / HFC) |
| Responsibility: |
Repayment Mode Management
- Health check & Repayment Mode updation:
- Timely & accurately completion of health check activity of all repayment modes.
- Timely & Accurately updation of repayment modes in system
- Timely dispatch NACH mandates for registration.
- Inventory Management : Archival, retrieval and vaulting of repayment modes
- Updation of clearance/bounce status:
- Timely updation of clearance/bounce status in customer’s loan account
- Accurate updation of clearance/bounce status in customer’s loan account
- EMI banking of repayment modes:
- Timely banking of repayment modes
- Accurate banking of repayment modes
- Service Request Management: Comprises of Swapping requests, retrieval of bounce memos, discrepant repayment mode, representation requests and so on.
- Timely closure of service requests
- Ensure First time right service request closure to branches
- Quality closure of SR remarks.
- MIS preparation : Publication of MIS w.r.t banked cases, clearance/bounce receipt status and so on to all stakeholders
|
| Competencies: |
- Communication skills
- Team player
- Customer Orientation
- Adaptability
- Analytical thinking
- Result Orientation
|
