Position title : | Manager-Centralized Processing Center-Repayment Mode Management |
Function : | Centralized Processing Center |
Grade : | Junior Manager/Assistant Manager-I |
Location : | Noida |
Qualification: | Graduate / MBA |
Experience: | 1-3 years of experience in mortgage industry( Bank / HFC) |
Responsibility: | Repayment Mode Management- Health check & Repayment Mode updation:
- Timely & accurately completion of health check activity of all repayment modes.
- Timely & Accurately updation of repayment modes in system
- Timely dispatch NACH mandates for registration.
- Inventory Management : Archival, retrieval and vaulting of repayment modes
- Updation of clearance/bounce status:
- Timely updation of clearance/bounce status in customer’s loan account
- Accurate updation of clearance/bounce status in customer’s loan account
- EMI banking of repayment modes:
- Timely banking of repayment modes
- Accurate banking of repayment modes
- Service Request Management: Comprises of Swapping requests, retrieval of bounce memos, discrepant repayment mode, representation requests and so on.
- Timely closure of service requests
- Ensure First time right service request closure to branches
- Quality closure of SR remarks.
- MIS preparation : Publication of MIS w.r.t banked cases, clearance/bounce receipt status and so on to all stakeholders
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Competencies: | - Communication skills
- Team player
- Customer Orientation
- Adaptability
- Analytical thinking
- Result Orientation
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