Current Opeing

Customer Service Manager – Loans

Position title :Customer Service Manager – Loans
Function :Branch Operations
Grade :Junior Manager / Manager I
Locations :Multiple Locations
Qualification:Any Graduate / Post Graduate
Experience:2+ years


· Responsible to ensure end to end customer service handling, loan documentation & disbursement.

· Servicing of loan customers and resolution of queries as per pre-defined turnaround time.

· Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines.

·Support underwriters through timely resolution of raised queries and sharing of information requested.

· Disbursement of loans amount as per the decision of process.

·Handover disbursement cheque to channel partner/customer post fulfilling all sanction conditions, if any.

·Accurate creation of mortgage and dispatch of docket to centralized storage.

·Post disbursement related activities: receipt of title deed, creation of equitable mortgage & dispatch of post disbursement documents to centralized storage.

· Undertake custodianship of executed loan documents.

· Preparing & maintaining work related records and MIS.

·Timely resolution of audit queries.

. Any other work given by the manager from time to time

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