Servicing of loan customers on matters like IT certificates, loan account statements, issuance, NOC, EMI & interest revisions, prepayment and resolve other related queries
Maintenance of customer file, updating of details on customers’ addresses and phone numbers
Undertake custodianship of executed loan documents, title deed /EM/Document registers, vouchers (GAD/FF) and ensure timely release of loan/title documents, issuance of no due certificate during accounts closure.
Timely processing/ system lodging of PDCs/ ECS & ensure follow-up on PDCs/ ECS and issuance of exhaust letters (if any) to borrowers
Passing vouchers relating to cheque return charges, prepayment charges, penal interest etc and all necessary vouchers relating to closure of accounts