Current Opeing

Customer Service Manager

  • Servicing of loan customers on matters like IT certificates, loan account statements, issuance, NOC, EMI & interest revisions, prepayment and resolve other related queries
  • Maintenance of customer file, updating of details on customers’ addresses and phone numbers
  • Undertake custodianship of executed loan documents, title deed /EM/Document registers, vouchers (GAD/FF) and ensure timely release of loan/title documents, issuance of no due certificate during accounts closure.
  • Timely processing/ system lodging of PDCs/ ECS & ensure follow-up on PDCs/ ECS and issuance of exhaust letters (if any) to borrowers 
  • Passing vouchers relating to cheque return charges, prepayment charges, penal interest etc and all necessary vouchers relating to closure of accounts
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