Current Opeing

Customer Service and Operations

Position title : Customer Service and Operations
Function : Operations
Grade : Junior Manager
Location : Raipur
Qualification:  B.Com with preference to MBA (finance) or M.Com
Experience: 1 – 3 years
Responsibility:  Customer Service & Operations

  • Servicing of loan customers on matters like IT certificates, loan account statements, issuance, NOC, EMI & interest revisions, prepayment and resolve other related queries
  • Maintenance of customer file, updating of details on customers’ addresses and phone numbers
  • Undertake custodianship of executed loan documents, title deed /EM/Document registers, vouchers(GAD/FF) and ensure timely release of loan/title documents, issuance of no due certificate during accounts closure
  • Custody and maintenance of post receipt & register
  • Providing information of loan repayment to recovery hub with regard to fraud cases, investigating agencies like Police, EoW etc.
  • Operational management of Bancmate, maintenance of system back-up, scheduled servicing of computers, printers and other office equipment
  • Management and tracking of day open, day closing status, running utilities and other system related support
  • Authorization of a/c open disbursement vouchers

PDC/ECS Management

  • Receipt of all PDCs due from customers for new/ existing accounts & joint Custody of all PDCs with the Deputy Incumbent Incharge
  • Timely processing/ system lodging of PDCs/ ECS & ensure follow-up on PDCs/ ECS and issuance of exhaust letters (if any) to borrowers
  • Ensure re-receipt of returned cheques from the banks, maintenance of returning register on day to day basis, undertaking consequential follow-up and reporting to Incumbent Incharge and recovery hub
  • Follow up of cheque returning marked by the Incumbent Incharge and putting up follow up report
  • Passing vouchers relating to cheque return charges, prepayment charges, penal interest etc and all necessary vouchers relating to closure of accounts

Any other work given by Incumbent/Deputy Incumbent Incharge from time to time

  • Communication skills
  • High energy professional.
  • Technical & functional expertise.
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