| Responsibility: |
- Follow up for recovery on all buckets with special emphasis on NPA accounts.
- Constant monitoring & follow up of recovery efforts by recovery team.
- Personal visit to default borrowers and attending court cases.
- Support Branch Manager in issuing legal notice, SARFAESI notice, filing suit and follow up, taking possession, sale of property and resolving current assets related issues.
- Fraud cases investigation, reporting to HO, providing information to investigating agencies like Police, EoW etc.
- All recovery related MIS such as monthly recovery statement/NPA settlement and other related MIS.
- Allocate delinquent accounts to recovery agents, monitor them and manage payments to the recovery agents.
- Support PNB Housing empanelled advocate in Issuance of 138, legal notice and all follow up activities till SARFAESI notice is issued.
- Follow up for recovery in all Project Loan Accounts including constant monitoring and follow up with defaulter borrowers and support branch manager in initiating necessary legal action.
- Handle queries and issues of walk-in customers with delinquent accounts.
- Communicate with delinquent borrowers through dunning letters, telephone and SMS.
- Support accounts and resources staff for reconciliation of direct payments from delinquent borrower.
- Any other work given by Incumbent Incharge and second in command from time to time
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