| Responsibility: |
- Fixed deposit processing: Booking, maturity/ pre-maturity payments, interest payments, handling internal and external queries.
- Insurance reconciliation: Co-ordinating with branches and insurance partners for reconciliation of insurance business. To check if insurance policies are issued for booked cases/ refund received for policy cancelled case, adjustment of refund in respective loan account etc..
- Channel payout processing for internal and external sales team as per defined process note.
- Customer Correspondence: Monitoring dispatch of all regular communication sent to customers and related activities like vendor management, RTO, queries etc..
- Channel empanelment – Channel code creation for all new channel partners, managing channel files, discrepancies, file movement. Internal co-ordination with branches and Central processing centre.
- Handling audit, MIS, special projects and other assignments as per requirement from time to time.
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