| Responsibility: |
- This role shall function as customer service executive and will serve customer requests. There are around 60+ branches which will be serviced centrally vide phone call or email.
- The employee will be responsible for monitoring and subsequent handling of all customer requests received on phone/email.
- The employee will be responsible for serving customer requests in coordination with the branch operations team, branch sales team, legal team etc.
- The employee will be responsible for serving customer requests within specified TAT
- Look for improvements in existing process to reduce TAT
- The employee will be responsible for excellent rating from customers on call
- The employee will be responsible for migrating customers to alternate channels like mobile application, Customer Portal etc.
- The employee should possess knowledge and understanding of processing of home loan application, documentation process, understanding of real estate working environment
- The employee will be responsible for executing reschedules and similar type of transactions upon customer request
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