Current Opeing

Junior Manager – Inbound Contact Center

Position title :Inbound Contact Center
Function :Risk Management
Grade :Junior Manager
Location :Delhi
Qualification:Graduate
Experience:At least 1+ years  in Customer Service in Mortgage industry
Responsibility:
  • This role shall function as customer service executive and will serve customer requests. There are around 60+ branches which will be serviced centrally vide phone call or email.
    • The employee will be responsible for monitoring and subsequent handling of all customer requests received on phone/email.
    • The employee will be responsible for serving customer requests in coordination with the branch operations team, branch sales team, legal team etc.
    • The employee will be responsible for serving customer requests within specified TAT
    • Look for improvements in existing process to reduce TAT
    • The employee will be responsible for excellent rating from customers on call
    • The employee will be responsible for migrating customers to alternate channels like mobile application, Customer Portal etc.
    • The employee should possess knowledge and understanding of processing of home loan application, documentation process, understanding of real estate working environment
    • The employee will be responsible for executing reschedules and similar type of transactions upon customer request
Competencies
  • Good Communication skills (Well versed with written and spoken English)
  • Well versed with few Southern regional languages
  • Team player
  • Disciplined
  • Pleasing appearance and attitude
  • Good interpersonal and presentation skills
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