| Responsibility: |
1. Business Plan and Cost Control
- To gather data and prepare business plan for Operations, IT and GAD.
- To measure productivity of Operations staff.
- To analyse costs of Operations, IT and GAD.
- To find out ways to reduce costs.
2. Process Effectiveness
- To make processes for new activities.
- To improve processes based on process analysis.
- To update Process Manual for new and revised processes.
- To update and provide e-learning module for all operational process and conduct quarterly/half yearly online test to ascertain the effectiveness and understanding of processes and guidelines
3. Audit
- To review all audit reports of Operations, IT and GAD.
- To improve processes based on audit findings.
- To make sure that processes are implemented and errors are controlled.
4. Quality
- To ensure data quality in BancMate by analysis and correction.
- To get the data corrected before month end.
- To control critical processes of partly disbursed cases, subvention cases, staggered EMI, etc
5. New Core Business Suite
- To participate in the various activtiies of new system, including migration of data from old systems to new system.
- To verify accurate of the migrated data in the new system.
- To get the data entry errors resolved from branches and other teams.
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