Customer Care
We, at PNB Housing, take pride in our values, one of which is Customer Centricity. Given our decades of experiences in the industry, we have achieved the expertise, which you would like to experience when you deal with us. Keeping our customer needs in mind, we provide solutions to enable our customers realize their dream of making a home and fulfil other financial needs. It is our endeavor to achieve long term relationship with our customers, a relationship that we can cherish for life. Trust and service commitment to our customers are the driving force behind our brand. We strive to get it right first time, every time. We care for you...after all it is GHAR KI BAAT.
Contact us
PHONE NUMBER :
1800 120 8800
QUICK LINKS:
“Grievance Redressal Mechanism”
You may get in touch with us in case of any complaints, in below mentioned simple ways
Please write to customercare@pnbhousing.com or call us on Toll Free number 1800 120 8800 for all your queries. You will receive a resolution within 3 working days.
If the resolution received from our team, does not meet your expectation, you may write to our Nodal Officer at nodalofficer@pnbhousing.com . You will receive a resolution within 7 working days from the date of complaint.
If you are still not satisfied, please feel free to write to our Executive Director at executivedirector@pnbhousing.com . You will receive a resolution within 7 working days from the date of complaint.
Note: Please share your Loan Application Number/ Deposit Account Number and details of the matter in brief through the communication channels
mentioned above
In case of non-addressal of the complaint from all of the above mentioned channels within a reasonable time frame, you may approach the Complaint Redressal Cell of National Housing Bank, by lodging a complaint online at the link https://grids.nhbonline.org.in, or by offline mode by post at the following address:
Department of Regulation 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi-110003
BRANCH LOCATOR
Find the nearest PNB Housing branch
WRITE TO US
Reach us for any query or request
FAIR PRACTICES CODE
Fair Practice code applicable to all our dealing(s)
GRIEVANCE REDRESSAL
Procedure details, in case service branch doesn’t meet your expectation
MOST IMPORTANT T&C
Most Important Terms & Conditions for the Borrower(s)
GENERAL TERMS & CONDITIONS
General Terms & conditions for the Loan Borrower(s)
SERVICE REQUEST TAT
Download our Service request Turnaround Time information
SCHEDULE OF CHARGES
Download the schedule of charges applicable
DOWNLOADS
Download Loans & Fixed deposit related Forms