Customers Speak

Abhishek Srivastava

Director, Financial Engineering, Chicago Trading Company

I would like to take a few minutes to appreciate the quality of service provided by PNB HFL during our recent home loan application. There were tight deadlines with the developer and it had been a lengthy process in the past as a NRI. But, from the outset PNB HFL- Mr Devendra Singh and his team were very prompt and moved things quickly. Many documents were required and reviewed during the home loan application. But everything was done in a speedy and transparent manner. The status updates right from initial application through the underwriter’s query were helpful. While signing the final documents, branch Manager Mr Nilay Bhargava, courteously assured us of the first disbursement within a short time frame. It was a pleasure to see that his team were committed to their word and delivered the first cheque to the builder within the schedule, as promised. Mr Devendra Singh’s customer service through the whole process was quite exemplary.

I have worked with many mortgage lenders in India and the UK. The level of service and diligence experienced with PNB HFL is among the top few and it has continued through the 3rd disbursement. I will gladly recommend this team at PNB HFL to friends and colleagues.

I wish your team continued success at PNB HFL.

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