Manager, Godrej & Boyce Mfg. Co. Ltd.
I would have sent this mail to the Chairmen or CEO’s of PNB Housing if I would have known their email ids’. I just want to convey my regards and thank to the entire Chandigarh PNB HFL team for their customer centricity. I am short of words while writing this email, but it will be my advocacy to recommend PNB HFL.
The bridge to connect myself to PNB Housing was Mr. Rahul Taneja and it was my first ever instance to experience any kind of loan, but Mr. Rahul Taneja took away my worries, which I used to have. His polite, polished and professional way to deal with every client is awesome and I will describe him as a true asset to the organization.
During my all interactions with the organization I could always sense a feeling of respect and value for the customer and the same was remarkable with all of my interactions with Ms. Ruchi Gupta. I really appreciate her timeliness and cooperative way to deal with a customer.
A true customer service expert Ms. Sonia, her welcoming gesture is more than a demand draft. She is undoubtedly more than prompt in replying to any email, resolving an issue or reverting any query of the customer.
Above all, Mr. Sanjai Singh guided like a guardian and not like a professional. I remember the instance when I asked him to pre-close my loan, rather than offering me lucrative deals he guided me like an elder brother
“YOU ALL HAVE HELPED ME TO MAKE MY HOME”
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