Welcome to the PNB Housing Annual Report

Our Annual Report 2017-18 is a tribute to the spirit of sportsmanship that inspires us to step up and move forward in the journey called ‘a better tomorrow’.

Chairman's Message

On behalf of Board of Directors, I present the 30th Annual Report and the consolidated financial statements of PNB Housing Finance Limited for the year ended March 31, 2018. It gives me immense pleasure that the Company is now in the elite list of large housing finance companies in terms of loan assets and deposits. The Company has traversed this journey in a short span of six years, post undertaking a Business Process Re-engineering Project.

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Managing Director's Message

Taking challenges in your stride and trying till you succeed are the two key attributes that the school of sports teaches us. As Michael Jordan once said, "Never say never because limits, like fears, are often just an illusion." Sport has a capacity to transcend barriers and to energize people. Goals are set high and there are no limits to the ambitions of achievement. However, these goals cannot be achieved alone. Partnership and cooperation are vital.

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Senior Management Team


  • The Company...
  • has been serving home aspirants across the country for 30 years
  • reaches home aspirants through 84 branches, 21 regional offices and 3 zonal offices spread across 47 unique locations across the country
  • is the 5th largest housing finance company by assets size and 2nd largest* by deposit book size among leading HFCs in India
  • offers a wide range of products in home loans, non-home loans, contruction finance to real estate developers and deposits
  • fosters customer delight and convenience with transparency vai numerous technology anabled and customer friendly solutions
  • became a public listed entity in FY2016-17
  • has ISO 9001:2015 certified central operations and central processing centre, ISO 9001:2015 customer service operations and ISO 9001:2008 certified contact centre

^ ICRA Indian Mortgage Finance Market Update for 9MFY2018

*Company Reports


The javelin throw is a track and field event where the javelin, a spear about 2.5 m in length, is thrown. A perfect throw requires coordination between the mind and body. The athlete focuses on the target, paces with conscious steps and hurls the javelin at a precise angle to make sure it reaches the farthest distance.



During the year, the Company crossed landmark number of ₹ 50,000 crores assets with assets under management expanding to ₹ 62,252 crores marking a rise of 50% over FY2016-17

The portfolio quality remained robust as our NPAs were among the lowest in the industry

We maintained a well balanced portfolio with exposure to home loan at 70% and non-home loan at 30%

We continued to self-generate our raw material for lending purpose as deposits contributed 21.35% to borrowing mix

Incorporated wholly owned subsidiary PHFL Home Loans Services Ltd. to focus on sales and distribution functions of PNB Housing

Our self-efficiency enhanced as we sourced 65% of our business from in-house sales channel; now a part of PHFL Home Loans and Services Ltd.

Our customer service operations are now ISO certified indicating an efficient and customer focused quality framework

The Company has been certified as a Great Place to Work second year in a row


Mountain biking is believed to have originated in USA by bike enthusiasts, who modified cruiser bicycles including brakes and tyres to ride in off-road conditions. In 1983, the first national mountain bike championship was held in US and in 1996 it was included in the summer olympics programme, Atlanta.


Over the past few years, PNB Housing has been maintaining its stature as one of the fastest growing HFCs in the Country. We have been rising up the charts steadily and today we are positioned amongst the top three players in the segment. We are stepping closer to our mission to stand tall as one of the most admired housing finance companies in India.


Pole jumping competitions were known to the ancient Greeks, Cretans and Celts. The concept behind this sport is to efficiently translate kinetic energy accumulated by running into potential energy stored by the elasticity of the pole, and to gain as much vertical height as possible by jumping off the ground.



In professional basketball, the benchmark for comparing the overall value of players is called efficiency. It is derived from basic individual statistics: points, rebounds, assists, steals, blocks, turnovers and shot attempts. These stats account for both a player’s offensive and defensive contributions.


Awarded ‘Best Project Finance Company of the Year’ at Construction Times Builders Award 2018

Awarded ‘Excellence in Customer Relation’ at GIHED CREDAI Property Show 2017

Honored in the field of “IT Security” CSO 100 Awards

Awarded “IPO of the Year” by Finance Monthly Magazine (M&A Award)

Awarded Bronze for Outdoor Campaign during IPO at Outdoor Advertising Awards 2017 in the financial services category

Awarded as ‘Leading Housing Finance Company 2017’ at National Awards for Best Housing Finance Companies organized by CMO Asia

Bagged Silver Award for the Annual Report FY2016-17 from ABCI (Association of business communication of India)

Awarded ‘Housing Finance Company of the Year’ at the 10th Annual Estate Awards organized by Franchise India in association with ET Now

Recognized as ‘Symbol of Excellence in the BFSI Sector’ at The Economic Times Best BFSI Brands 2018

Conferred the ‘Best Housing Finance Company of the Year’ at ET Now Rise with India – Banking, Financial Services and Insurance Awards


Distance running is the most basic form of racing. This distance varies from 100 meters to several kilometres. Athletes practice for years to showcase their potential in races which sometimes last for less than 10 seconds. Even a hundredth of a second can make a difference between winning and losing.