Grievance Redressal Procedure Test

At PNB Housing, it is our endeavour to provide the best in customer service. Keeping our customers’ needs in mind, we provide solutions to enable our customers realize their dream of making a home and fulfil other financial needs. However, there can be instances where customers are not satisfied with the services provided. To register such an instance, please follow the process mentioned below

Level 1

The customer may post their complaint to their branch office/Branch business Head by clicking on customercare@pnbhousing.com. The customer shall be responded within 7 working days from the date of complaint. You may alternatively write to us at the following address:

PNB Housing Ltd.

Level 2

If the customer is not satisfied with the resolution provided by the Branch Business Head, the customer may post his/ her complaint to the Nodal Officer by writing to nodalofficer@pnbhousing.com. The customer shall be responded within 10 working days from the date of complaint.

Alternatively, the customers may write to The Grievance Redressal Officer at:
PNB Housing Finance Ltd., 9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi – 110001
Note: - Please mention ‘Grievance Redressal’ on the top of the envelope.

Level 3

In case the resolution is still not upto customers satisfaction, they may be approach the Managing Director by writing to executivedirector@pnbhousing.com. The customer shall be responded within 10 working days from the date of complaint.

Level 4

In case of non-addressal of the complaint to the customer’s satisfaction, within 30 days from the above quarters, the customer may approach National Housing Bank at the address given below:

National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi - 110003

https://grids.nhbonline.org.in/
www.nhb.org.in