ESG Focus
Sustainability for people,
planet and prosperity
"We are in the decisive decade. It is indubitable that sustainability makes sense for the planet, for the people, for the communities and for the bottom line. Sustainability is the catalyst for growth in today's changing landscape.
We see 'Sustainability' as a value center for us. It presents opportunities for differentiation and brings the most effective, inclusive, people-centric business strategy into action.
In our journey, we shall continue to demonstrate the brighter side of sustainability and strive to create a positive influence of sustainable practices within and beyond our business."
Leadership Team,
PNB Housing Finance
Our journey so far
Fundamentals
Delved deeper into the fundamentals of ESG & Sustainability
Policy and framework around ESG
Formulated the ESG Policy to have dedicated focus
Governance around ESG
Created ESG vertical within the Company
Benchmarking and
stakeholder engagement
Conducted stakeholder discovery for
engagement and materiality exercise
Materiality matrix development
Consolidated the material issues in a
materiality matrix post detailed surveys
Going the next level
Further aligning with regulatory guidelines and global
sustainability platforms - GRI, TCFD, S&P Global CSA,
GHG Protocol and exploring PCAF
Structured disclosures around ESG
Commenced disclosure on the progress
in ESG through BRSR on all essential and
leadership indicators
People First
Customer-Centric
Ethical Standards
House of ESG
The House of ESG is an overarching framework that represents how our journey is structured and directed toward sustainable transformation. This framework enables us to translate our ESG attributes into action under three pillars:
Conserve
Resonating with E (Environmental),
supporting climate transition
Respect
Resonating with S (Social),
promoting inclusive growth
Practice
Resonating with G (Governance), encouraging
responsible business practices
Sustainable value creation model
We have also developed our Sustainable Value Creation Model, drawing inspiration from the Integrated Reporting (IR) framework— now consolidated under the IFRS framework—to ensure proper alignment of our sustainability journey with our business.
Financial capital
Sound capital base (equity, debt) to support sustainable business growth and profitability.
Intellectual capital
Our tech-enabled platforms and processes to drive innovation and promise ease to customers.
Social capital
Our tech-enabled platforms and processes to drive innovation and promise ease to customers.
Service capital
Extensive reach and network of branches with modern infrastructure to serve unique customers.
Human capital
Our diverse and experienced workforce enables us to deliver and address stakeholder concerns reasonably.
Natural capital
Our increasingly climate conscious approach and efforts promoting sustainability.
Built on our Core Values
People First
Customer-Centric
Ethical Standards
Investors
Generating decent returns and improved financial metrics
Customers
- Better access to affordable home loans
- Seamless onboarding journey and faster turnaround
Employees
- Performance-based recognition and reward
- Learning opportunities for career progression
- Diverse and inclusive workforce
- Equal opportunity for employees
Community
Empowering the marginalised sections of the society through various CSR initiatives
Regulatory bodies
Adherence to relevant regulations and guidelines with strong culture of compliance
Aligned with 'CONSERVE'
Aligned with 'RESPECT'
Aligned with 'PRACTICE'
Growing responsibly - Addressing our triple bottom line
Non-fossil based cumulative capacity
-
0 FY22
-
21 FY23
-
120 FY24
-
210 FY25
Carbon reduction potential
-
0 FY22
-
16 FY23
-
92 FY24
-
160 FY25
Tree plantation
-
8,300 FY22
-
8,300 FY23
-
14,300 FY24
-
35,100 FY25
Carbon intensity per crore income
-
0.25 FY22
-
0.33 FY23
-
0.39 FY24
-
0.61 FY25
Female employees
-
233 FY22
-
258 FY23
-
324 FY24
-
379 FY25
Economic value retained
-
836 FY22
-
1,046 FY23
-
1,508 FY24
-
1,936 FY25
Turnover rate
-
31.58 FY22
-
24.70 FY23
-
17.27 FY24
-
15.91 FY25
Total learning hours
-
28,585 FY22
-
38,455 FY23
-
52,900 FY24
-
87,237 FY25
Customer grievances
-
2,270 FY22
-
1,794 FY23
-
1,618 FY24
-
1,576 FY25
Direct economic value generated
-
6,201 FY22
-
6,529 FY23
-
7,057 FY24
-
7,692 FY25
Our ESG performance
As of 28th February 2025, PNB Housing Finance performed in the top third of the Diversified Financial Services and Capital Markets industry in the S&P Global Corporate Sustainability Assessment (S&P Global CSA).
In February 2025, PNB Housing Finance was assessed by Morningstar Sustainalytics to be at 'Medium' risk of experiencing material financial impacts from ESG factors.
Copyright © 2025 Sustainalytics, a Morningstar Company. All rights reserved. This section includes information and data provided by Sustainalytics and/or its content providers. Information provided by Sustainalytics is not directed to or intended for use or distribution to India-based clients or users, and its distribution to Indian resident individuals or entities is not permitted. Morningstar/ Sustainalytics accepts no responsibility or liability whatsoever for the actions of third parties in this respect. Use of such data is subject to conditions available at https:// www.sustainalytics.com/legaldisclaimers/
Sketching the way forward
We intend to leverage the GRI frameworks to further enhance our sustainability journey and disclose relevant ESG metrics and sustainability aspects. Participation in relevant rating platforms such as the S&P Global Corporate Sustainability Assessment, in addition to the Business Responsibility and Sustainability Reporting (BRSR) framework of SEBI, remains in our strategic focus.
PNB Housing Finance reserves the right to update and modify its future outlook in accordance with evolving regulations and changing business dynamics.