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Customers Speak

Ved Bhushan Gulati
Project Director with an MNC

Thanks and Congratulate for exhibiting the excellent support and swiftness in getting my Home Loan approved and disbursed in 5 working days. Really appreciate the efforts in making this happen in such a short span of time. Hats off to PNB HFL team

P Brian Antony
Asst.General Manager with a Public sector unit

Thank you for the support extended for sanctioning my loan for purchase of Plot in a swift and smooth manner. Really appreciate the way things were handled and in a short span of time. I will
definitely recommend you to any of my friends/wellwishers looking for a home loan.

Naveen Prakash
Chief Vigilance Officer with a public sector unit

This is to place on record my appreciation for highly prompt and efficient service provided by PNB Housing Finance in not only sanctioning House loan for a property but also in timely disbursal of the first part of the loan. I would like to compliment the entire team.

Rushikesh Vanarse
Software Product Manager with an IT company

Thank you very much for helping me to get a home loan and for a rapid action. I really appreciate the prompt responses and immediate delivery. I like the services and will refer to my friends who might need a home loan

Ajay R. Sawatkar
Sr. General Manager, BSNL, Yavatmal Telecom, District Yavatmal

Recently I had applied for Home Loan from PNB Housing Fin. Ltd., Nagpur to purchase a flat. My case was processed very speedily & to everybody’s surprise I got the sanction letter from your company in less than two weeks.

Generally customers have a perception of PSU institutions where they feel that delay is inbuilt part of the process, but your team has negated the misconception. I want to place on record the effort taken by your team & particularly Sh. Rajesh Belsare, who even at odd hours visited my office & residence to collect the documents etc., and also helped to sort out various legalities so to process the case faster. I also saw that everybody in your office was more than eager to provide information relevant to my case and guide accordingly.

I congratulate you & your team who has shown that PSU institutions are as efficient as any professionally managed private financial institutions, to serve the customers.

Tone Thomas
General Manager - Executive Education, S P Jain School of Global Management

I would like to take this opportunity to thank you for all for your help during the loan sanctioning process across the last two weeks.

Based on my experience interacting with you over the past few weeks, I can confidently state that PNB Housing has certain unique qualities that will surely propel you forward. The strongest one being your ability to be a trusted business advisor to your customer. You have an emotional quotient that enables you to go beyond transactional relationships and this will stand you in good stead in your current job.

I especially appreciate the fact that you understood that I was travelling tomorrow and you were open to coming home so late in the night tonight to collect the required documents. In doing this, not only do you improve the bonds with your potential customer, but also you project a superior image of PNB Housing Finance

Thanking you once again for all your help and wishing you all the best in your future endeavours.

Satya Tiwari
Commercial Director, GSK Asia Pvt. Ltd.

I wish to express my sincerest thanks and heartiest appreciation for your great customer orientation, supportive nature and diligence which I experienced during my home loan processing.

I must say that such professionalism makes public confidence soar high in favour of PNB HFL in today’s world of stiff competition.

Abhishek Srivastava
Director, Financial Engineering, Chicago Trading Company

I would like to take a few minutes to appreciate the quality of service provided by PNB HFL during our recent home loan application. There were tight deadlines with the developer and it had been a lengthy process in the past as a NRI. But, from the outset PNB HFL- Mr Devendra Singh and his team were very prompt and moved things quickly. Many documents were required and reviewed during the home loan application. But everything was done in a speedy and transparent manner. The status updates right from initial application through the underwriter’s query were helpful. While signing the final documents, branch Manager Mr Nilay Bhargava, courteously assured us of the first disbursement within a short time frame. It was a pleasure to see that his team were committed to their word and delivered the first cheque to the builder within the schedule, as promised. Mr Devendra Singh’s customer service through the whole process was quite exemplary.

I have worked with many mortgage lenders in India and the UK. The level of service and diligence experienced with PNB HFL is among the top few and it has continued through the 3rd disbursement. I will gladly recommend this team at PNB HFL to friends and colleagues.

I wish your team continued success at PNB HFL.

Harbaksh Singh
Manager, Godrej & Boyce Mfg. Co. Ltd.

I would have sent this mail to the Chairmen or CEO’s of PNB Housing if I would have known their email ids’. I just want to convey my regards and thank to the entire Chandigarh PNB HFL team for their customer centricity. I am short of words while writing this email, but it will be my advocacy to recommend PNB HFL.

The bridge to connect myself to PNB Housing was Mr. Rahul Taneja and it was my first ever instance to experience any kind of loan, but Mr. Rahul Taneja took away my worries, which I used to have. His polite, polished and professional way to deal with every client is awesome and I will describe him as a true asset to the organization.

During my all interactions with the organization I could always sense a feeling of respect and value for the customer and the same was remarkable with all of my interactions with Ms. Ruchi Gupta. I really appreciate her timeliness and cooperative way to deal with a customer.

A true customer service expert Ms. Sonia, her welcoming gesture is more than a demand draft. She is undoubtedly more than prompt in replying to any email, resolving an issue or reverting any query of the customer.

Above all, Mr. Sanjai Singh guided like a guardian and not like a professional. I remember the instance when I asked him to pre-close my loan, rather than offering me lucrative deals he guided me like an elder brother

“YOU ALL HAVE HELPED ME TO MAKE MY HOME”

You are a wonderful Team. Best of Luck!!!