Grievance Redressal Procedure

At PNB Housing, it is our endeavor to provide the best in customer service. All our products,services and policies are built around the core value of customer centricity. There can be instances where customers are not satisfied with the services provided. To highlight such instances and register a complaint please follow the following process:

Level 1

The customer may post his / her complaint or ‘Write to Us‘. The complaint will be addressed by respective Business Head.

Level 2

If the customer is not satisfied with the resolution provided by the Business Head, the customer may post his/her complaint to The Grievance Redressal Officer at customer.queries@pnbhousing.com

Alternatively, the customers may write to The Grievance Redressal officer at:
PNB Hosing Finance Ltd.,
9th Floor, Antriksh Bhawan,
22 Kasturba Gandhi Marg,
New Delhi – 110001

Note:- Please mention ‘Grievance Redressal’ on the top of the envelope.

Level 3

In case of non-addressal of the complaint to the customer’s satisfaction, within a reasonable time frame from the above quarters, the customer may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in/, OR in offline mode by post, in the prescribed format available at link http:www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode at the following address:

National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

https://grids.nhbonline.org.in/
www.nhb.org.in