Grievance Redressal Procedure
At PNB Housing, it is our endeavour to provide the best in customer service. Keeping our customers’ needs in mind, we provide solutions to enable our customers realize their dream of making a home and fulfil other financial needs. However, there can be instances where customers are not satisfied with the services provided. To register such an instance, please follow the process mentioned below
Level 1 - Complaint for the First Time
| 1. Connect with our Branch Business Head |
2. Raise a complaint |
Level 2 - Escalate to Regional Grievance Redressal Officer
| Connect with our Regional Grievance Redressal Officer |
Customer will be responded within 10 working days
Level 3 - Escalate to Nodal Officer/Executive Director
| 1. Connect with Nodal Officer |
2. Connect with Executive Director |
You may write to Executive Director at:
PNB Housing Finance Ltd., 9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi – 110001
Note: - Please mention ‘Grievance Redressal’ on the top of the envelop
Customer will be responded within 10 working days
Level 4 - Approach National Housing Bank
In case of non-addressal of the complaint within 30 days from the above quarters, you may approach National Housing Bank as per below details mentioned
https://grids.nhbonline.org.in/
www.nhb.org.in
