Grievance Redressal Procedure

Level 1

The customer may post his/ her complaint to the branch office or write to us under ‘Customer Care’ section of our website, i.e., www.pnbhousing.com or at customercare@pnbhousing.com. The complaint will be addressed by respective Business Head.

Level 2

If the customer is not satisfied with the resolution provided by the Business Head, the customer may post his/ her complaint to The Grievance Redressal Officer at nodalofficer@pnbhousing.com.

Level 3

If the customer is not satisfied with the resolution provided by the Nodal Officer, the customer may post his/ her complaint to executivedirector@pnbhousing.com .
Alternatively, the customers may write to The Grievance Redressal Officer at:
PNB Housing Finance Ltd., 9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi – 110001
Note: – Please mention ‘Grievance Redressal’ on the top of the envelope.

Level 4

In case of non-addressal of the complaint to the customer’s satisfaction, within a reasonable time frame from the above quarters, the customer may approach National Housing Bank at the address given below:
National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003
https://grids.nhbonline.org.in/ www.nhb.org.in